- Q. I just placed an order and don't see my discount.
- Q. When can I expect my delivery?
- Q. You don't have what I'm looking for. Can you get it for me?
- Q. What is your return policy?
- Q. Why didn't I get my discount (coupon, sale price, etc.)?
- Q. How do I set up my wedding registry?
- Q. How can I stop your e-mails from coming?
- Q. I forgot my password! What do I do?
- Q. What is your shipping policy?
Q. I just placed an order and don't see my discount.
A. All the discounts and promotions will appear only on an invoice we send along with merchandise because of the way we're set up.
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Q. When can I expect my delivery?
A. Same day delivery is available for Manhattan cusomers leaving between 42nd and 110th st. if the order is placed before 4pm. UPS picks up on Mon thru Fri usually around 6pm.
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Q. You don't have what I'm looking for. Can you get it for me?
A. Yes, if it's available in NY at all. Moreover, find it advertised and we will take additional 5% off of their price after we confirm it.
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Q. What is your return policy?
A. If you purchased it less than 30 days ago and the wine is bad, we refund your money no questions asked.
If there's nothing wrong with the wine, but you overbought or simply don't like it, we still take it back and refund your money if the wine is in re-sellable condition. (for instance: we will not take back white wine that was on ice)
Older vintages are sold as is and are not returnable, that is why it is absolutely vital to inspect old bottles and never buy it over the phone.
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Q. Why didn't I get my discount (coupon, sale price, etc.)?
A. Only one type of any kind of promotion can be applied to an item. If it's the price is in red, that's it, no further discounts. Or you can apply your coupon, but we will have to use black prices. In other words, you can chose promotions, but you can't combine them.
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Q. How do I set up my wedding registry?
A. First make you selection (sku number will suffice) and e-mail it to sevice@67wine.com along with your names, wedding date and shipping instructions if any. You can also include your picture and/or brief address to your guests if you want your registry stand out a little, but that's optional. It takes only couple of days to set it up and voile!
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Q. How can I stop your e-mails from coming?
A. Go to "Your account" and uncheck both "newsletter" and "tastings" check-boxes.
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Q. I forgot my password! What do I do?
A. Please e-mail your request for a password to mailto:service@67wine.com
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Q. What is your shipping policy?
A. We do not ship Spirits (Vodka, Cognac etc...) outside of New York state.
* We ship WINE to all states EXCEPT the following:
Alaska
Hawaii
Indiana
Kentucky
Maryland
Massachusetts
New Hampshire
Pennsylvania
Tennessee
Utah
UPS does not accept wine in wood boxes. All wine shipped must be sent in UPS approved packaging. If you want the original wood box, please contact the store BEFORE placing your order!
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